The 7 Habits of Highly Effective People

Relationships with Others
If it’s difficult to build good relationships
You can’t get the fruits without the roots, 21-23
From “you” to “I” to “we,” 48-52

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Building Emotional Bank Accounts, 185-203
When you don’t understand others
Habit 5: Seek First to Understand, 235-260
When others don’t understand you
Then seek to be understood, 255-257
Handling blaming, accusing, or ugly feelings towards others
A dependent response, 49
Listening to your language, 78-80
Ugly feelings are buried alive, 209
Creating an abundance mentality, 219-220
If you don’t have a Win/Win character
Finding a mentor or model, 220
When you need to give feedback—but it’s going to hurt
Courage and consideration: creating the balance, 218-219
Dealing with differences
Two people see differently; both can be right, 24-29
Star Wars, 56-57
The glasses you wear make a difference, 126-128
The difference is all in your head, 130-131
Understanding: one person’s mission is another’s minutia, 190-191
Habit 5: Seek First to Understand, 235-260
“But you said...,” 194-195
The laws of love and the laws of life, 199-201
Habit 6: Synergize, 261-284
When there’s no communication
Trying to see the “old lady,” 24-29
Building bank accounts of trust, 185-203
Habit 5: Seek First to Understand, 235-260
Synergy and communication, 269-271
When there’s no cooperation
Cooperation, communication and trust, 270
Influencing others
“Search your own heart...,” 16-21
If you want to have, be..., 43
P/PC in the human dimension, 55-56

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Working in your Circle of Influence, 81-90
Building Emotional Bank Accounts, 185-203
Open communication in Win/Win, 220-222
The key to influence, 238-239
To influence, you have to be influenced, 243
If you can’t reach a Win/Win
“No deal”—a liberating option, 213-216
Not all decisions need to be Win/Win, 222
Competition has its place, 230
“Irreconcilable” differences
You don’t have to take them to court, 280-283
When there’s no trust
Building Emotional Bank Accounts, 185-203
Building strong relationships
If you want to have, be..., 43
Creating a changeless core, 61
A tool that makes it possible, 161-162
Building Emotional Bank Accounts, 185-203
Relationships—a key to Win/Win, 220-222
Bonding in the AEC, 269-270
Social/emotional renewal, 297-299
Rebuilding broken relationships
Building Emotional Bank Accounts, 185-203
Thinking Win/Win when you’re dealing with a Win/Lose person
Dealing with Win/Lose—the real test of Win/Win, 221
Scripting others
The power of perception, 16-21
Reflections from the social mirror, 67-68
The image you reflect back to others, 299-301
Loving—with no strings attached
The laws of love and the laws of life, 199-201
“But I know how to listen!”
Are you really listening?, 245-253
When communication becomes emotional
Don’t unload—listen!, 251

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