“sanoat va xizmat ko'rsatish sohalarining raqamli transforma t siyasi: tendensiyalar, boshqaruv, strategiyalar” Xalqaro ilmiy-amaliy anjuman

“DIGITAL TRANSFORMATION OF INDUSTRY AND SERVICES: TRENDS, MANAGEMENT, 
STRATEGIES”
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2.
The emergence of open programming interfaces (Application Programming Interface, 
API). To ensure integration between different technological systems used in hotels, the API 
provides the ability for one hotel technological system to automatically (that is, without the 
participation of hotel employees) interact with another technological system and gain access to 
its functionality.
3.
Using augmented reality technology to stimulate travel shopping (the effect of being in a 
hotel room, as well as demonstrating the environment and local services using a virtual reality 
headset). Virtual and augmented reality, and with tactile sensations, can be implemented by 
digital concierges to issue recommendations to the client on various issues and types of 
recreation (for example, provide the client with the opportunity to go scuba diving using virtual 
and augmented reality technologies) [6]. 
4.
The use of courier drones, such technologies are used to deliver customer orders, 
autonomous suitcases, as well as porter robots that will follow the client and fulfill his 
instructions. 
5.
The use of blockchain. To accept payment for the services provided using “digital 
money”. Blockchain identification of hotel customers can also be performed. 
6.
Using neural interfaces. To control various objects (for example, suitcases) with the 
power of thought, as well as for the participation of hotel customers in interactive games, the plot 
of which is controlled by the power of thought. 
7.
Use of biometrics and face recognition technologies. To identify and confirm the identity 
of the client. Individual networks are implementing their own products as part of digitalization. 
It is still too early to tell what the industry will look like in 20 years. But trends such as 
content consolidation and enrichment, digitalization and optimization of all stages of travel, a 
Tourism Management Mechanism 
Non-govermantal support 
(Private sector) 
The potential of the tourism industry 
Imp
rovi
ng 
tax 
poli
cy 
Tools 
Government support 
Prom
oting 
emplo
ymen
t 
growt
h 
Introd
uction 
of 
digital 
techn
ologie
s 
Ensuring 
training 
of 
personn
el and 
improvin
g their 
qualifica
tions 
Creati
on of 
recre
ation
al 
faciliti
es 
Stimulati
ng the 
developm
ent and 
moderniz
ation of 
regional 
infrastruc
ture and 
services 
Mark
eting 
resear
ch 
and 
monit
oring 
Stim
ulati
on of 
inves
tmen
t 
inflo
w 

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