Production and Operations Management Systems Chapter 1: Introduction

The Stages of P/OM Development (continued)

• There are four stages of P/OM Development.*
• Figure below provides a mapping of the four stages on a two-dimensional matrix.
• This is applicable to manufacturing and service product lines.

• *Source: Chase, Richard B., and Robert H. Hayes, Beefing-Up Operations in Service Firms, Sloan Management Review, Fall 1991, pp 17–28. (C&H)
• *Source: Wheelwright, Steven C., and Robert H. Hayes, Competing Through Manufacturing, Harvard Business Review, January–February 1985, pp 99–109. (W&H)