People-focused knowledge management

Why Should We Be Concerned with Details?
The view of organizational situation-handling in this model frame-
work provides an important tool for knowledge diagnostics, one of
the least understood aspects of knowledge management. By identify-
ing the major tasks in handling specific situations and challenges, one
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can quickly understand the strengths and weaknesses of the different
functions of the enterprise Situational Awareness, Enterprise Action
Space and Innovation Capability, Enterprise Execution Capability,
and enterprise Governance Competence and Perspectives. Such
insights also provide a vehicle for understanding knowledge- and
resource-related problems and opportunities. The situation-handling
model provides important support for organizational knowledge
diagnostics by providing functional structure, definition of elements,
and identification of tasks and variables.
When analyzing the causal effects behind operating and other busi-
ness problems, the understanding of the underlying factors and how
to deal with them is directly dependent on the depth of insights into
situation-handling mechanisms. We believe that competent knowl-
edge diagnostics requires considerable expertise about the details of
knowledge-related processes. The situation-handling model gives
important support for organizational knowledge diagnostics by pro-
viding functional structure, definition, and identification of the main
process tasks and variables. As indicated in Figure 6-7, the model
Enterprise Situation-Handling
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Intellectual
Work
Understanding
Knowledge
Diagnostics
KM