Pearson New International Edition International pcl tp indd 1

FRONT OFFICE SEMANTICS
Wi-Fi (wireless fidelity):
Internet access technology that does not use a building’s wiring system when
providing users Internet access.
OVERVIEW OF THE LODGING INDUSTRY
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Technological advances related to services are also significant. In the past,
a hotel employee may have been called on to change a bulb in an overhead pro-
jector. Today, that same employee may need to connect multiple computers to
a digital display board to allow multiscreen projection of a PowerPoint presen-
tation. Those that manage and train employees to service the meetings busi-
ness must continually increase their skill levels.