Pearson New International Edition International pcl tp indd 1

Reservation, guaranteed
Reservation in which the hotel agrees to hold the room until the
guest arrives, and the guest agrees to pay for the room even if he or she does not arrive
(i.e., is a no-show).
Reservations agent
Front office employee whose job consists primarily of taking and
entering individual and group reservations into the hotel’s property management system.
Resort
Full-service hotel with additional attractions to make it a primary destination for
travelers.
Restaurant
For-profit foodservice operation whose primary business involves the sale of
food and beverage products to individuals and small groups of guests.