Pearson New International Edition International pcl tp indd 1

FRONT OFFICE SEMANTICS
Peak arrival day:
Day for which most rooms in a group block are sold.
Peak night:
Night when the most guestrooms for a group are sold.
Pickup:
Actual number of guestrooms reserved for (or by) individuals. Group pickup is the number of
guestrooms reserved for individuals in a group block. For example, if 200 group rooms are blocked for a
specific night, and 150 represent confirmed reservations, the pickup would be 150 rooms, or 75 percent
(150 
⫼
200 
⫽
75 percent).
Similarities in the group’s booking patterns may provide clues to future booking
activity and demand. Recall that one of the best ways for FOMs to predict the future
is to reference the past. Note also that the group’s total pickup and block size has been