Pearson New International Edition International pcl tp indd 1

FRONT OFFICE PROPERTY MANAGEMENT SYSTEM
•
Revenue management: to determine the total amount of revenue forecasted for
the day Mr. Swan will arrive
•
Records and accounts management: to document how long Mr. Swan will
occupy the room, which indicates the amount he will be charged
Later sections of this chapter detail the PMS information and reports available
to FOMs and suggest how these reports can be used. Producing, distributing, and
reviewing reports involve a real cost to the hotel in both money and staff time; there-
fore, only the reports that are most useful to management should be selected for
recurring production and distribution.