Pearson New International Edition International pcl tp indd 1

Supervisor, Bell Services
(9)
Responsible for managing, directing, and evaluating the work of bell services attendants and facilitates their work to ensure
the appropriate level of guest service.
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Manages the bell services department and its team of bell services staff.
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Provides quality bell services to guests to help ensure their satisfaction and return.
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Plans and coordinates department areas to meet requirements of VIP, group, banquet, and transient guests.
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Develops policies and procedures to remain on the cutting edge of industry standards.
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Develops, implements, and conducts training programs within the department to increase the level of professionalism,
proficiency, and courtesy of employees.
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Sells department services to groups for baggage pulls and deliveries to maximize the hotel’s profitability.
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