Pearson New International Edition International pcl tp indd 1

FRONT OFFICE SEMANTICS
Concierge:
Individual or individuals within a full-service hotel responsible for providing guests with
detailed information about local dining and attractions as well as assisting with related guest needs.
Upscale full-service hotel companies in the United States have been successful in
building name recognition and brand loyalty. As a result, many have expanded their
properties internationally. In fact, for some of the largest U.S. hotel companies, the
number of new hotels developed internationally has exceeded the number of their
new hotels built in the United States.