beautiful,” said Tim Cook. “You can see that in all of the work. We have the thinnest notebook,
the thinnest smartphone, and we made the iPad thin and then even thinner.”
The Launch
When it came time to launch the iPhone, Jobs decided, as usual, to grant a magazine a special
sneak preview.
He called John Huey, the editor in chief of Time Inc., and began with his typical
superlative: “This is the best thing we’ve ever done.” He wanted to give
Time
the exclusive, “but
there’s nobody smart enough at
Time
to write it, so I’m going to give it to someone else.” Huey
introduced him to Lev Grossman, a savvy technology writer (and novelist) at
Time
. In his piece
Grossman correctly noted that the iPhone did not really invent many new features, it just made
these features a lot more usable. “But that’s important. When our tools don’t work, we tend to
blame ourselves, for being too stupid or not reading the manual or having too-fat fingers. . . .
When
our tools are broken, we feel broken. And when somebody fixes one, we feel a tiny bit more
whole.”
For the unveiling at the January 2007 Macworld in San Francisco, Jobs invited back Andy
Hertzfeld, Bill Atkinson, Steve Wozniak, and the 1984 Macintosh team, as he had done when he
launched the iMac. In a career of dazzling product presentations, this may have been his best.
“Every once in a while a revolutionary product comes along that changes everything,” he began.
He referred to two earlier examples:
the original Macintosh, which “changed the whole computer
industry,” and the first iPod, which “changed the entire music industry.” Then he carefully built up
to the product he was about to launch: “Today, we’re introducing three revolutionary products of
this class. The first one is a widescreen iPod with touch controls. The second is a revolutionary
mobile phone. And the third is a breakthrough Internet communications device.” He repeated the
list for emphasis, then asked, “Are you getting it? These are not three separate devices, this is one
device, and we are calling it iPhone.”
When the iPhone
went on sale five months later, at the end of June 2007, Jobs and his wife
walked to the Apple store in Palo Alto to take in the excitement. Since he often did that on the day
new products went on sale, there were some fans hanging out in anticipation, and they greeted him
as they would have Moses if he had walked in to buy the Bible. Among the faithful were Hertzfeld
and Atkinson. “Bill stayed in line all night,” Hertzfeld said. Jobs waved his arms and started
laughing. “I sent him one,” he said. Hertzfeld replied, “He needs six.”
The iPhone was immediately dubbed “the Jesus Phone” by bloggers. But Apple’s
competitors
emphasized that, at $500, it cost too much to be successful. “It’s the most expensive phone in the
world,” Microsoft’s Steve Ballmer said in a CNBC interview. “And it doesn’t appeal to business
customers because it doesn’t have a keyboard.” Once again Microsoft had underestimated Jobs’s
product. By the end of 2010, Apple had sold ninety million iPhones, and it reaped more than half
of the total profits generated in the global cell phone market.
“Steve understands desire,” said Alan Kay, the Xerox PARC pioneer who had envisioned a
“Dynabook” tablet computer forty years earlier. Kay was good at making prophetic assessments,
so Jobs asked him what he thought of the iPhone. “Make the screen five inches by eight inches,
and you’ll rule the world,” Kay said. He did not know that the design
of the iPhone had started
with, and would someday lead to, ideas for a tablet computer that would fulfill—indeed exceed—
his vision for the Dynabook.