services of its two founders. FingerWorks quit selling its products to others, and it began filing its
new patents in Apple’s name.
After six months of work on the trackwheel P1 and the multi-touch P2 phone options, Jobs
called his inner circle into his conference room to make a decision. Fadell had been trying hard to
develop the trackwheel model, but he admitted they had not cracked the problem of figuring out a
simple way to dial calls. The multi-touch
approach was riskier, because they were unsure whether
they could execute the engineering, but it was also more exciting and promising. “We all know
this is the one we want to do,” said Jobs, pointing to the touchscreen. “So let’s make it work.” It
was what he liked to call a bet-the-company moment, high risk and high reward if it succeeded.
A couple of members of the team argued for having a keyboard as well, given the popularity of
the BlackBerry, but Jobs vetoed the idea. A physical keyboard would take away space from the
screen, and it would not be as flexible and adaptable as a touchscreen keyboard. “A
hardware
keyboard seems like an easy solution, but it’s constraining,” he said. “Think of all the innovations
we’d be able to adapt if we did the keyboard onscreen with software. Let’s bet on it, and then we’
ll find a way to make it work.” The result was a device that displays a numerical pad when you
want to dial a phone number, a typewriter keyboard when you want to write, and whatever buttons
you might need for each particular activity. And then they all disappear when you’re watching a
video. By having software replace hardware, the interface became fluid and flexible.
Jobs spent part of every day for six months helping to refine the display. “It was the most
complex fun I’ve ever had,” he recalled. “It was like being the one evolving the variations on ‘Sgt.
Pepper.’” A lot of features that seem simple now were the result of creative brainstorms. For
example, the team worried about how to prevent the device from playing music
or making a call
accidentally when it was jangling in your pocket. Jobs was congenitally averse to having on-off
switches, which he deemed “inelegant.” The solution was “Swipe to Open,” the simple and fun on
-screen slider that activated the device when it had gone dormant. Another breakthrough was the
sensor that figured out when you put the phone to your ear, so that your lobes didn’t accidentally
activate some function. And of course the icons came in his favorite shape, the primitive he made
Bill Atkinson design into the software of the first Macintosh: rounded rectangles. In session after
session, with Jobs immersed in every detail, the team members figured out ways to simplify what
other phones made complicated. They added a big bar to guide you
in putting calls on hold or
making conference calls, found easy ways to navigate through email, and created icons you could
scroll through horizontally to get to different apps—all of which were easier because they could
be used visually on the screen rather than by using a keyboard built into the hardware.
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