397
Pearson, A., Tadisina, S. & Griffin, C., 2012. The role of e-service
quality and information
quality in creating perceived value: Antecedents to web site loyalty.
Information
Systems Management,
29 (3), 201-215.
Perdue, R.R., 2002. Internet site evaluations: The influence of behavioral experience, existing
images, and selected website characteristics.
Journal of Travel & Tourism Marketing,
11 (2-3), 21-38.
Perugini, M. & Bagozzi, R.P., 2001. The role of desires and anticipated emotions in goal
‐
directed behaviours: Broadening and deepening the theory of planned behaviour.
British Journal of Social Psychology,
40 (1), 79-98.
Peterson, R.A., Albaum, G. & Ridgway, N.M., 1989. Consumers who buy from direct sales
companies.
Journal of Retailing,
65 (2), 273-288.
Peterson, R.A., Balasubramanian, S. & Bronnenberg, B.J., 1997. Exploring the implications
of the internet for consumer marketing.
Journal of the Academy of Marketing Science,
25 (4), 329-346.
Phau, I. & Poon, S.M., 2000. Factors influencing the types of products and services
purchased over the internet.
Internet Research,
10 (2), 102-113.
Pick, D., 2014. “Switching is easy”—service firm communications to encourage customer
switching.
Journal of Retailing and Consumer Services,
21 (4), 502-509.
Pires, G., Stanton, J. & Eckford, A., 2004. Influences on the perceived risk of purchasing
online.
Journal of Consumer Behaviour,
4 (2), 118-131.
Pitt, L.F. & Foreman, S.K., 1999. Internal marketing role in organizations:A transaction cost
perspective.
Journal of Business Research,
44 (1), 25-36.
Podsakoff, P.M. & Organ, D.W., 1986. Self-reports in organizational research: Problems and
prospects.
Journal of management,
12 (4), 531-544.
Porter, C.E. & Donthu, N., 2006. Using the technology acceptance model to explain how
attitudes determine internet usage: The role of perceived
access barriers and
demographics.
Journal of Business Research,
59 (9), 999-1007.
Powell, T., 2001. Slow speed kills.
Network World,
18 (24), 51-52.
Prasad, C.J. & Aryasri, A., 2009. Determinants of shopper behavior in e-tailing: An empirical
analysis.
Paradigm,
13 (1), 73-83.
Punj, G., 2012. Consumer decision making on the web: A theoretical analysis and research
guidelines.
Psychology & Marketing,
29 (10), 791-803.
Quick, R., 1999. E-commerce -the buyers-shopping list: The abcs of buying online -from
finding a retailer to getting the goods.
The Wall Street Journal,
12(1), 45-53.
398
Quintal, V.A., Lee, J.A. & Soutar, G.N., 2010. Risk, uncertainty and the theory of planned
behavior: A tourism example.
Tourism Management,
31 (6), 797-805.
Qureshi, I., Fang, Y., Ramsey, E., Mccole, P., Ibbotson, P. & Compeau, D., 2009.
Understanding online customer repurchasing intention and the mediating role of trust–
an empirical investigation in two developed countries.
European Journal of
Information Systems,
18 (3), 205-222.
Raijas, A., 2002. The consumer benefits and problems in the electronic grocery store.
Do'stlaringiz bilan baham: