Marketing Science,
19 (1), 22-
42.
Nua Internet Surveys, 2000a. E-mail driving growth of office workload.
Nunnally, J.C., 1978.
Psychometric theory, 2nd ed
New York: NY: McGraw-Hill.
Nysveen, H. & Pedersen, P.E., 2004. An exploratory study of customers' perception of
company web sites offering various interactive applications: Moderating effects of
customers' internet experience.
Decision support systems,
37 (1), 137-150.
O'cass, A. & Carlson, J., 2010. Examining the effects of website-induced flow in professional
sporting team websites.
Internet Research,
20 (2), 115-134.
O'cass, A. & Fenech, T., 2003. Web retailing adoption: Exploring the nature of internet users
web retailing behaviour.
Journal of Retailing and Consumer services,
10 (2), 81-94.
O'cass, A. & Ngo, L.V., 2007. Market orientation versus innovative culture: Two routes to
superior brand performance.
European Journal of Marketing,
41 (7/8), 868-887.
O'keefe, R.M., Cole, M., Chau, P.Y.K., Massey, A., Montoya-Weiss, M. & Perry, M., 2000.
From the user interface to the consumer interface: Results from a global experiment.
International Journal of Human-Computer Studies,
53 (4), 611-628.
O'leary-Kelly, S.W. & J Vokurka, R., 1998. The empirical assessment of construct validity.
Journal of Operations Management,
16 (4), 387-405.
O’cass, A. & Fenech, T., 2003. Web retailing adoption: Exploring the nature of internet users
web retailing behaviour.
Journal of Retailing and Consumer services,
10 (2), 81-94.
Ofek, E., Katona, Z. & Sarvary, M., 2011. “Bricks and clicks”: The impact of product returns
on the strategies of multichannel retailers.
Marketing Science,
30 (1), 42-60.
Oliver, R.L., 1999. Whence consumer loyalty? .
Journal of Marketing Research,
63 (1), 33-
44.
Oracle, 2012.
Consumer views of live help online 2012: A global perspective
. Available from:
http://www.oracle.com/us/products/applications/commerce/live-help-on-
demand/oracle-live-help-wp-aamf-1624138.pdf. [Accessed 7th December 2013]
Organ, D.W. & Greene, C.N., 1981. The effects of formalization on professional involvement:
A compensatory process approach.
Administrative Science Quarterly,
26 (2), 237-252.
Palay, T.M., 1984. Comparative institutional economics: The governance of rail freight
contracting.
Journal of Legal Study,
13 (1), 265-287.
395
Pallant, J., 2010.
Spss survival manual: A step by step guide to data analysis using spss
:
Open University Press.
Pan, L.-Y. & Chiou, J.-S., 2011. How much can you trust online information? Cues for
perceived trustworthiness of consumer-generated online information.
Journal of
interactive marketing,
25 (2), 67-74.
Pan, S. & Jordan-Marsh, M., 2010. Internet use intention and adoption among chinese older
adults: From the expanded technology acceptance model perspective.
Computers in
Human Behavior,
26 (5), 1111-1119.
Pan, Y. & Zinkhan, G.M., 2006. Exploring the impact of online privacy disclosures on
consumer trust.
Journal of Retailing,
82 (4), 331-338.
Parasuraman, A., Zeithaml, V.A. & Berry, L.L., 1985. A conceptual model of service quality
and its implications for future research.
Journal of Marketing,
49 (4), 41-50.
Parasuraman, A., Zeithaml, V.A. & Malhotra, A., 2005. Es-qual a multiple-item scale for
assessing electronic service quality.
Do'stlaringiz bilan baham: |