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Win-lose
: one of you gets the file and the other doesn't.
(ii) 
Compromise
: one of you gets the file now, and the other gets it later (although this has an 
element of win-lose, since the other has to work late or take it home). 
(iii) 
Win-win
: you photocopy the file and 
both 
take it, or one of you consults your boss and 
gets an extension of the deadline (since getting the job done in time is the real aim – not 
just getting the file). These kind of solutions are more likely to emerge if the parties believe 
they 
can 
both get what they want. 
(c) (i) 
Win-lose
: Manager A gets the computers, and Manager B has to upgrade her systems.
(ii) 
Compromise
: Manager A will get some new computers, but keep the same old ones for 
continued data sharing with Department B. Department B will also need to get some new 
computers, as a back-up measure. 
(iii) 
Win-win
: what does Manager A want the computers for, or to avoid? Quite possibly, she 
needs to use up her budget allocation for buying equipment before the end of the 
budgetary period: if not, she fears she will lose that budget allocation. However, that may 
not be the case, or there may be other equipment that could be more usefully purchased – 
in which case, there is no losing party. 
 
BPP Tutor Toolkit Copy

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CHAPTER 18
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PERSONAL EFFECTIVENESS AND COMMUNICATION 
 
455 
5.4 The limits of your ability and authority to resolve relationship issues 
Resolving difficulties in working relationships may be: 
(a) 
Beyond your authority 
Difficulties arising from work demands, work methods and status, for example, may require the 
intervention of someone who has the authority to change work schedules, reorganise work – and 
discipline unco-operative subordinates and colleagues (or even superiors) if necessary. 
(b)