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(d) 
The kitchen should plan its meals better – or people from both departments can be asked in 
advance whether they want puddings. 
(e) Competition 
between
sales regions is healthy, as it increases sales. The conflict lies between 
sales regions and the production department. In the long term, an increase in production capacity 
is the only solution. Where this is not possible, proper co-ordination methods should be 
instituted. 
 
5.3 A win-win approach 
One useful model of conflict resolution is the 
win-win model
. This states that there are three basic ways 
in which a conflict or problem can be worked out. 
Method 
Frequency 
Explanation 
Win-lose
This is quite 
common. 
One party gets what they want at the expense of the other party
: 
for example, Department A gets the new photocopier, while 
Department B keeps the old one (since there were insufficient 
resources to buy two new ones). However well justified such a 
solution is (Department A needed the facilities on the new 
photocopier more than Department B), there is often lingering 
resentment on the part of the 'losing' party, which may begin to 
damage work relations. 
Lose-lose
This sounds like a 
senseless outcome, 
but actually 
compromise 
comes 
into this category.
It is thus very 
common. 
Neither party gets what they really wanted
: for example, since 
Department A and B cannot both have a new photocopier, it is 
decided that neither department should have one. However 'logical' 
such a solution is, there is often resentment and dissatisfaction on 
both
 
sides. (Personal arguments where neither party gives ground 
and both end up storming off or not talking are also lose-lose: the