Convenience



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Fundamentals-of-Management-8th-Edition-Ricky-Griffin-978-1285849041

Case Question
1.
Explain a surgical team as a kind of
functional
group
. What features does it share with most
functional groups? What features distinguish it
from most functional groups?
2.
Explain a surgical team in terms of its
role struc-
tures
. What factors might lead to
role ambiguity
?
To
role conflict
? To
role overload
?
3.
Explain a surgical team in terms of its
behavioral
norms
. How might
norm variation
and
norm con-
formity
contribute to either effective or ineffective
communications?
4.
How do various strategies for improving surgical-
team communications reflect a desire to achieve
cohesiveness
? Is increased cohesiveness always a
desirable goal? Why or why not?
Case References
Felice J. Freyer, “Another Wrong-Site Surgery at R.I. Hos-
pital,”
Providence (RI) Journal
, October 28, 2009, www.
providencejournal.com, accessed on January 1, 2014; “
Wrong-Site Surgery Problems Common: Study,”
Philadelphia Business Journal
, www.bizjournals.com,
accessed on January 1, 2014; Steven Reinberg, “Errors
in Surgical Procedure Persist,”
HealthDay
, http://
health.usnews.com, accessed on January 1, 2014;
Peter Mills, Julia Neily, and Ed Dunn, “Teamwork
and Communication in Surgical Teams: Implications
for Patient Safety,”
Journal of the American College of
Surgeons
, Vol. 206 (January 2008), https://www.facs
.org/education/nora-institute, accessed on January 1,
2014; and Johns Hopkins Medicine, “RX for Wrong-
Site Surgery: Two Minutes of Conversation,” press
release, January 23, 2007, www.hopkinsmedicine.org,
accessed on January 1, 2014.

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