Pearson New International Edition International pcl tp indd 1

GoPar (gross operating profit per available room)
Average gross profit (revenue less
management-controllable expenses) generated by each guestroom during a given time
period. The GoPar formula for a given time period is
Group
Guests who have a hotel reservation as part of a larger, multiguest reservation.
Examples include domestic and international tour groups, associations, conventioneers,
corporate groups, and individual members of sports teams.
Group (reservation)
Any entity that reserves 10 or more guestrooms at one time.
Group (type of guest)
Large number of guests sharing a common characteristic who are
staying at a property at the same time. Groups may receive special rates, amenities, and
privileges because of the increased revenue that they generate. Also called tour group.
Group history
Number of rooms blocked for and ultimately used by a group during similar
events held in the past.
Group resume
Overview of important points about and needs of a group meeting, many of
which require interdepartmental coordination.