Pearson New International Edition International pcl tp indd 1

Commercial foodservice operation
Foodservices offered in hotels and restaurants and
other organizations whose primary financial goal involves generation of profits from the
sale of food and beverage products.
Common laws
Laws (rules) that evolved from customs in the Middle Ages in England
and that form the foundation for many contemporary laws in the United States.
Comp
Short for complimentary or no charge for a product (room) or service.
Compensatory damages
Monetary amount intended to compensate injured parties for
actual losses or damage they incurred (e.g., medical bills and lost wages). Also known as
actual damages.
Competitive set
Group of competing hotels to which an individual hotel’s operating
performance is compared. Often referred to as the comp set.
Concierge
Individual or individuals within a full-service hotel responsible for providing
guests with detailed information about local dining and attractions as well as assisting
with related guest needs.
Concierge level
Section of a hotel (usually with restricted access) reserved for special
guests who pay a higher rate.
Condominium
Lodging property in which units are individually owned. In some condo-
minium properties, units can be placed into a rental pool with resulting guest fees split
between the owner and the company managing the units. Also called condo.
Condotel
Hotel with several floors dedicated to condominium units. Condo owners typically
have access to the property’s amenities.