Kenneth C. Laudon,Jane P. Laudon Management Information System 12th Edition pdf

executive support systems (ESS)  

Information systems at the

organization’s strategic level designed to address unstructured

decision making through advanced graphics and

communications.

expert system  

Knowledge-intensive computer program that captures

the expertise of a human in limited domains of knowledge.

explicit knowledge  

Knowledge that has been documented. 

external integration tools  

Project management technique that links

the work of the implementation team to that of users at all

organizational levels.

extranet  

Private intranet that is accessible to authorized outsiders.