Psychology and Industrial Efficiency
(Munsterberg), 14
punishment, 304
purchasing management, 471–472
Q
quality
defined, 473
dimensions of, 474t
importance of, 474–475
meaning of, 473–474
total quality management (TQM), 475–478,
475f, 477t
quality assurance, 475. See also total quality
management (TQM)
quantitative management perspective, 17–19
defined, 17
management science and, 17–18
operations management and, 18
today, 19
quota, 54
R
radical innovations, 211
rate busters, 15
ratio analysis, 440
rational decision making, 104–111
alternative implementation, 106t, 108–109
alternative selection, 106t, 108
classical decision model, 104, 104f
evaluating alternatives, 106t, 107, 107f
evidence-based management as, 110–111
follow up and evaluation, 106t, 109–110
identify alternatives, 105–107, 106t
recognizing need for decision, 105, 106t
steps in, 105–110, 106t, 107f
raw materials inventory, 472, 472t
reactive change, 195
realistic job preview (RJP), 233
recency error, 238–239
reciprocal interdependence, 171
recruiting, 232
reengineering, 204, 207f. See also business
process change
referent power, 331
regulations, rules and, 85t, 86
regulators
defined, 40
task environment and, 40f
regulatory agencies, 40
reinforcement perspectives on motivation,
304–307
explained, 304
kinds of, 304, 306
providing, in organizations, 306–307
reinforcement theory, 304
related diversification, 77–78
relevant information, 366
replacement chart, 232
reporting relationships, 166–167
Republic (Plato), 11
resistance to change
overcoming, 198, 200–201, 201f
understanding, 197–198
resolving conflict, 414
resource deployment, 72
reward power, 330
reward systems
defined, 310
executive compensation, 314–316
incentive, 311–312
merit, 311
to motivate performance, 310–316
new approaches to, 316
team and group incentive, 312–314
risk propensity, 115, 268
robot, 468
robotics, 468
role
ambiguity, 402–403
conflict, 403
defined, 402
516
Subject Index
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demands, stress and, 275–276
overload, 403
structure, 402
rules and regulations, 85t, 86
S
salary, 240
Sarbanes-Oxley Act of 2002, 46
satisficing, 112
SBA financial programs, 145
scalar principle, 167
Scanlon plan, 313
scientific management, 11
defined, 12
steps in, 13f
scope of strategy, 71
screening control, 435, 435f
Second World War, The (Churchill), 11
security needs, 296, 296f
selective perception, 272, 272f
self-actualization needs, 296f, 297
self-assessment skills, 27–28, 60–61, 92–93, 121,
154–155, 185–186, 217–218, 254, 286–287,
319, 354–355, 386, 418–419, 451, 485
self-awareness, 268
self-efficacy, 267
self-esteem, 268
self-managed teams, 397
sensing versus intuition, 266
sequential interdependence, 171
service organization, 460
service sector, rise of, 23
service technology, 468–469
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