Fundamentals of Management, 8th ed



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management english

Psychology and Industrial Efficiency

(Munsterberg), 14

punishment, 304

purchasing management, 471–472



Q

quality


defined, 473

dimensions of, 474t

importance of, 474–475

meaning of, 473–474

total quality management (TQM), 475–478,

475f, 477t

quality assurance, 475. See also total quality

management (TQM)

quantitative management perspective, 17–19

defined, 17

management science and, 17–18

operations management and, 18

today, 19

quota, 54



R

radical innovations, 211

rate busters, 15

ratio analysis, 440

rational decision making, 104–111

alternative implementation, 106t, 108–109

alternative selection, 106t, 108

classical decision model, 104, 104f

evaluating alternatives, 106t, 107, 107f

evidence-based management as, 110–111

follow up and evaluation, 106t, 109–110

identify alternatives, 105–107, 106t

recognizing need for decision, 105, 106t

steps in, 105–110, 106t, 107f

raw materials inventory, 472, 472t

reactive change, 195

realistic job preview (RJP), 233

recency error, 238–239

reciprocal interdependence, 171

recruiting, 232

reengineering, 204, 207fSee also business

process change

referent power, 331

regulations, rules and, 85t, 86

regulators

defined, 40

task environment and, 40f

regulatory agencies, 40

reinforcement perspectives on motivation,

304–307


explained, 304

kinds of, 304, 306

providing, in organizations, 306–307

reinforcement theory, 304

related diversification, 77–78

relevant information, 366

replacement chart, 232

reporting relationships, 166–167



Republic (Plato), 11

resistance to change

overcoming, 198, 200–201, 201f

understanding, 197–198

resolving conflict, 414

resource deployment, 72

reward power, 330

reward systems

defined, 310

executive compensation, 314–316

incentive, 311–312

merit, 311

to motivate performance, 310–316

new approaches to, 316

team and group incentive, 312–314

risk propensity, 115, 268

robot, 468

robotics, 468

role

ambiguity, 402–403



conflict, 403

defined, 402



516

Subject Index

Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.




demands, stress and, 275–276

overload, 403

structure, 402

rules and regulations, 85t, 86



S

salary, 240

Sarbanes-Oxley Act of 2002, 46

satisficing, 112

SBA financial programs, 145

scalar principle, 167

Scanlon plan, 313

scientific management, 11

defined, 12

steps in, 13f

scope of strategy, 71

screening control, 435, 435f



Second World War, The (Churchill), 11

security needs, 296, 296f

selective perception, 272, 272f

self-actualization needs, 296f, 297

self-assessment skills, 27–28, 60–61, 92–93, 121,

154–155, 185–186, 217–218, 254, 286–287,

319, 354–355, 386, 418–419, 451, 485

self-awareness, 268

self-efficacy, 267

self-esteem, 268

self-managed teams, 397

sensing versus intuition, 266

sequential interdependence, 171

service organization, 460

service sector, rise of, 23

service technology, 468–469




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