Fundamentals of Management, 8th ed

X

Xerox, 45, 139, 182, 235

Xoma, 219

Xstrata, 168

Y

Yahoo!, 4, 66, 67, 132, 144, 169, 327

Yamaha, 39

Yellow, 204

Yelp, 397

YMCA, 279

Yodlee, 114

Yoplait, 129

YouTube, 66, 67

Z

Zynga, 68

Organization and Product Index

509

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Subject Index

Page numbers in italics followed by “f” and “t” refer to figure, and table respectively.

A

absenteeism, 282

acceptance sampling, 478

accurate information, 365

achievement, need for, 298

achievement-oriented leader behavior, 339

administrative management, 13–14

administrative model, 111–112, 112f

adverse impact, 228

advisory boards, 145

affective component, of attitude, 269, 271

affiliation, need for, 298–299

affirmative action, 228

Age Discrimination in Employment Act,

227t, 228

aggregate productivity, 479

agreeableness, 265

agrimation, 468

airline alliance, 187–188

alternative dispute resolution, 414

Americans with Disabilities Act, 227t, 228

application blank, 233–234

application growth, 209f, 210

application launch, 209f, 210

artificial intelligence (AI), 373–374

Art of War, The (Sun Tzu), 11

assessment centers, 234

attitudes

affective component of, 271

defined, 269

individual behavior and, 269–271

work-related, 269–271

attribution, 273

audits, 440–441

authoritarianism, 267

authority, 167

automation, 466–467

avoidance, 304

B

background experiences, creativity and, 279–280

balance sheet, 440

barriers to communication, 379–381

individual, 379–380, 380t

organizational, 380–381, 380t

overcoming, 381t

base salary, 314

BCG (Boston Consulting Group) matrix,

79–81, 81f

behavioral aspects of decision making,

111–116, 112f

administrative model, 111–112, 112f

escalation of commitment and, 113–115

ethics and, 115–116

intuition and, 113

political forces and, 112–113

risk propensity and, 115

Behaviorally Anchored Rating Scale (BARS),

238, 239f

behavioral management perspective, 14–17

defined, 14

Hawthorne studies and, 15–16

human relations movement and, 16–17, 16t

organizational behavior and, 17

today, 17

behavioral norms, 405–407

conformity of, 406–407

defined, 405–406

generalization of, 406

variation of, 406

belongingness needs, 296, 296f

benchmarking, 476–477

benefits, 243–244

“Big Five” personality traits, 264–266, 265f

Blink (Gladwell), 21

blog, 372

board of directors, 42

Boston Consulting Group (BCG) matrix,

79–81, 81f

bounded rationality, 111

budgetary control. See budgets

budgets, 436–440

defined, 436

developing, 438–439, 438t, 439f

strengths and weaknesses of, 439–440

types of, 437

bureaucracy, 172

bureaucratic control, 442, 442f

bureaucratic model of organization design,

172–173

burnout, 276

business-level strategies

defined, 72

formulating, 74–76

Porter and, 74–75

product life cycle and, 75–76, 76f

business plan, 141

business process change, 204–206

approaches to, 206

defined, 204

need for, 204, 206

buy national laws, 54

C

cafeteria benefit plans, 243

capacity, 462

cellular layouts, 465

centralization, 169

chain of command, 166–167

change. See organization change

charisma, 344

charismatic leadership, 344–345