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Harry Potter, 94
Harvard University, 14
Hasbro, 150
Heineken, 140
Hemlock Grove, 3
Hershey Foods, 71–72, 75
Hertz, 460
Hewlett-Packard (HP), 45, 49, 108, 139, 179,
194, 212, 213, 240, 299, 309, 459, 463,
476
Hilton Garden Inn, 179f
Hilton Grand Vacations Club, 179f
Hilton Hotels, 44, 179, 179f
Hoechst AG, 175, 381
Hollister, 159, 161
Home Depot, 18, 83, 442
Homewood Suites by Hilton, 179f
Honda, 11, 54, 112, 436, 472, 473, 474
Honeywell, 178
House of Cards, The, 3
Howrey, 322
Hui Lu (film), 156
Hyundai, 75, 425
I
IBM, 21, 46, 68, 117, 132f, 139, 150, 163, 164, 169,
199, 235, 242, 310, 382, 437, 444, 454, 477
IKEA, 191–194, 221, 397
Imperial Oil of Canada, 54
Imperial Tobacco, 99
Inca Quality Foods, 137
Industrial Light & Magic (ILM), 73
Industrie Natuzzi SpA, 69
ING Direct, 465
In-N-Out Burger, 235
In-N-Out University, 235
In-Q-It, 150
iNSPIRE!, 363
Intel, 144, 279
International Academy of Film and Television
(IAFT), 156
International Association of Machinists and
Aerospace Workers (IAM), 246
International Harvester, 333
International Organization for
Standardization, 478
Iowa State University, 394
iPad, 38, 211, 374, 411, 487
iPhone, 210, 211, 487
Iron Man 3 (movie), 78
Irreversi (movie), 156
ITT, 79
iTunes, 67
J
Jackson Hewitt Tax Services, 134
Jacquard loom, 466
Jaguar, 81
JAL, 105, 188
Jani-King, 134
J. C. Penney, 57, 204, 411, 413
J. D. Power, 22
Jeep Compass, 426
JetBlue, 176, 430
John Carter (movie), 77
John Madden Football, 94
Johns Hopkins, 420–421
Johns Manville, 279
Johnson Controls, 473
Johnson & Johnson, 45, 50, 169
Joint Commission on Accreditation of
Healthcare Organizations, 420
Jordache Enterprises, Inc., 412
J.P. Morgan Chase Bank, 453
J.P. Morgan Chase & Co., 132f, 453–454
J.P. Morgan Trust Company, 453
Junior League, 400
K
KÀ, 470, 471
Kansas City Royals, 108
KBR, 131
Keen.com, 150
Kelly Services, 256
Kennesaw State University, 80
KFC, 147
Kia, 133
Kimberly-Clark, 244
Kindle, 487
Kindle 2, 487
Kindle DX, 487
Kirin Brewery, 52–53
KLM, 105, 188
Kmart, 57, 131, 204
Kodak, 406
Kohl’s, 443
Korn Ferry International, 335
KPMG, 315
Kraft Foods, 128, 309, 314, 315
Kroger, 39, 132f, 137, 365
Kroll, Inc., 278
L
Lab126, 487
LaGuardia Airport, 287
Land Rover, 81
Lavergne Group, 49
League of Women Voters, 40
Lenovo, 199–200
Levi Strauss, 11
Lexus, 74, 473, 474
LG Electronics, 213
Library of Congress, 397
Life of Pi, The (movie), 51
Lifespan, 420
Limited Brands, 159–160
Lincoln Electric, 311–312
Linens and Things, 152
Lion King, The (movie), 436
Lipitor, 281
Little Koala, 134
Litton Industries, 343
Lloyd’s of London, 11
Lone Ranger, The (movie), 78, 437
Long Beach Memorial Hospital, 468
LongHorn Steakhouse, 236
Lord of the Rings, The, 73
Los Angeles Philharmonic, 458
Lowe’s, 442
Lufthansa, 188
M
Macy’s, 129
Majestic Crest Theater, 157
Marathon Oil, 176
Marek Brothers Construction, 136
Markel Corporation, 142
Marriott, 171, 365, 377
Mars, 77, 435
Martha Stewart Living (magazine), 181
Massachusetts Mutual Life Insurance, 235
Mattel, 20
Maxwell House, 365
Maytag, 162, 163
Mazda, 52
McCafe, 78
McDonald’s, 37, 38, 39, 40, 41–42, 46, 78, 86,
143, 147, 148, 169, 235, 242, 279, 412, 442,
442f, 482
M.D. Anderson Cancer Center, 394
Mercedes-Benz, 52, 473
Merchants of Green Coffee, 98
Merck & Co., 132f, 282
Mercy Corps, 34–36, 63
Merrill Lynch, 453
Merry Maids, 147
Metalloy, 427
MGM Grand Hotel & Casino, 470
Michelin, 77
Microsoft Corporation, 56, 66, 95, 129, 130,
133, 226, 309, 316, 328, 372, 388, 410
Organization and Product Index
507
Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Microsoft Office software, 410
Midnight Movie (movie), 155
Midvale Steel Company, 12
Mint.com, 114
Mitsubishi, 50, 425
Molson, 53
Monsanto Company, 213, 469
Monsters University (movie), 20, 78
Mont Blanc, 74
Morgan Stanley, 368
Mothers Against Drunk Driving (MADD), 40
Motion Computing, 429
Motorola, 132f, 175, 200, 246, 370, 477, 478, 482
Mustang, Ford, 181, 318, 374, 398
Mystère, 393, 470
N
Nabisco, 197–198
NASA, 6, 91–92, 118
National Air Traffic Controllers Association
(NATCA), 288
National Association of Women Business
Owners (NAWBO), 147
National Association of Women Lawyers, 321
National Federation of Independent Business
(NFIB), 143
National Organization for Women (NOW), 40
National Park System, 39
National Rifle Association (NRA), 40
National Science Foundation, 3
National Urban League, 347
Navistar International, 333
Need for Speed (movie), 94
Nerf ball, 209
Nescafé Café con Leche, 98
Netflix, 1–3, 6, 8, 9, 23, 31, 36, 176
Netscape, 132
Net-Zero, 464
Neutral Posture, 42, 143–144
“New” Coke, 210
Newcomers Club, 399–400
Newport News, 465
New York Times, 375, 456
New York Yankees, 271
Nike, 39, 94, 115
Nikon, 74, 212, 472
Nintendo, 95
Nissan, 11, 40, 132f, 171, 327, 328, 473
NLRB, 246–247
NOK, 427
Nokia, 477
Nordstrom, 442
Northrop Grumman, 370
Northwest Airlines, 57–58
Northwestern University, 405
Nova, 54
Nucor Steel, 11, 240, 241–242
O
Obex, Inc., 150
Occupational Safety and Health
Administration (OSHA), 412
Office Depot, 487
Ohio State University, 332–333
Old Navy, 75, 171
Olive Garden, 236
Omaha Steaks, 50
Omron Corporation, 280
1-800-FLOWERS, 205–206
Oneida, 467
Oneworld, 188
OpenTable, 397
Opus Training and ReallyEasyHR, 335
Oracle, 53, 150, 261
Orange County (New York) Association of
Realtors, 256
Orange Is the New Black, 3
Orbitz, 187
Orpheus Chamber Orchestra, 456–459, 488
Oshman’s, 160
OSI Pharmaceuticals, 219
P
Pace Foods, 246
Pampers, 75
Pan American World Airways, 113
Parker Brothers, 209
PCMC, 205
Penske Truck Leasing, 205
PepsiCo, 8, 53, 74, 179f, 434–435
Pernod-Ricard, 99
Perspectives Ltd., 278
Peugeot Citroën, 425
Pfizer, 281, 443
Philip Morris, 309
Philips Electronics, 175, 478
Pilon Café Cubano, 98
Pink, 160
Pioneer, 83
Pitney Bowes, 150
Pitney Bowes Credit Corporation, 42
Poland Springs, 75
Pontiac, 70, 411
Postini, 67
Precision Auto Wash, 147
Pret A Manger, 78
PricewaterhouseCoopers, PW India, 441
Princeton Environmental Institute (PEI), 404
Princeton University, 404, 405
Procter & Gamble (P&G), 20, 57, 75, 209, 307,
444
Proskauer Rose, 322
Prudential Insurance, 6, 163, 164, 200
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