Fundamentals of Management, 8th ed

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Part 5: Controlling

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attorney or a certified public accountant. Still, virtually everyone agrees that improving

service sector productivity is the next major hurdle facing U.S. business.

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Figure 15.4 illustrates manufacturing productivity growth since 1970 in terms of

annual average percentage of increase. As you can see, that growth slowed during the

1970s but began to rise again in the late 1980s. Some experts believe that productivity

in both the United States and abroad will continue to improve at even more impressive

rates. Their confidence rests on technology’s potential ability to improve operations.