The Compelling Business Case for Cloud Communications: a detailed Assessment of the roi/tco benefits of Cloud ucc

Enterprise Variables—Licenses

Total # of Agents on Premises-Based Contact Center Solution

100

Total # of Agents on Premises-Based UC Solution

100

Total # of Voice Conferencing Licenses

10

Total # of Web Conferencing Licenses

10

Total # of Video Conferencing Licenses

10

Enterprise Variables—System/Maintenance

Legacy Contact Center Solution Cost per Agent

$1,100

Legacy Contact Center Solution Upgrade Cost per Agent

$175

Annual Maintenance % for Legacy Contact Center Solution

15.0%

Legacy UC Solution Cost per Agent

$80

Annual Maintenance % for Legacy UC Solution

15.0%