The Compelling Business Case for Cloud Communications: a detailed Assessment of the roi/tco benefits of Cloud ucc



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frost-and-sullivan-the-compelling-case-for-cloud-communications

Enterprise Variables—Licenses

Total # of Agents on Premises-Based Contact Center Solution

100

Total # of Agents on Premises-Based UC Solution



100

Total # of Voice Conferencing Licenses

10

Total # of Web Conferencing Licenses



10

Total # of Video Conferencing Licenses

10

Enterprise Variables—System/Maintenance

Legacy Contact Center Solution Cost per Agent

$1,100

Legacy Contact Center Solution Upgrade Cost per Agent



$175

Annual Maintenance % for Legacy Contact Center Solution

15.0%

Legacy UC Solution Cost per Agent



$80

Annual Maintenance % for Legacy UC Solution

15.0%


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