The Compelling Business Case for Cloud Communications: a detailed Assessment of the roi/tco benefits of Cloud ucc

Other IT Cost Items 

Average # IT Hours Saved per Month

25

Average Annual IT Staff Salary 

$80,000

# Redundant PBXs Eliminated

1

Average Cost of Redundant PBX

$15,000

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Other Contact Centers’ Parameters

Enterprise Variables—Licenses

Total # of Agents on Premises-Based CC Solution

20

Total # of Agents on Premises-Based UC Solution

20

Total # of Voice Conferencing Licenses

2

Total # of Web Conferencing Licenses

2

Total # of Video Conferencing Licenses

2

Enterprise Variables—Costs/Maintenance

Legacy Contact Center Solution Cost per Agent

$880

Legacy Contact Center Solution Upgrade Cost per Agent

$135

Annual Maintenance % for Legacy Contact Center Solution

15.0%

Legacy UC Solution Cost per Agent

$80

Annual Maintenance % for Legacy UC Solution

15.0%