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At customs
https://www.tititudorancea.com/z/travel_english_at_customs_role_play_exercises.htm
Customs officer:
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— Can I see your passport and customs declaration form?
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You:
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— ...
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Customs officer:
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— Are you carrying any items accepted from a person you don´t know?
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You:
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— ...
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Customs officer:
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— Anything to declare?
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You:
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— ...
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Customs officer:
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— How much wine do you have?
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You:
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— ...
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Customs officer:
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— That´s all right. Do you have anything else?
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You:
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— ...
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Customs officer:
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— Well, would you please put your suitcase on this table and open it up?
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You:
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— ...
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Customs officer:
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— What´s in this box?
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You:
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— ...
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Customs officer:
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— And what´s this?
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You:
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— ...
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Customs officer:
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— I´m sorry, ma´am, but you´re not allowed to bring food.
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Taxi Role-Play Exercise 1
https://www.tititudorancea.com/z/travel_english_taxi_role_play_exercises.htm
You:
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— ...
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Taxi driver:
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— About €10.
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You:
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— ...
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Taxi driver:
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— Sure, I´ll put that in the boot.
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You:
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— ...
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Taxi driver:
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— About 20 to 30 minutes, depending on the traffic.
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You:
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— ...
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Taxi driver:
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— Well, here we are. €28.40, please.
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You:
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— ...
| Role-Play Exercise 2
You:
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— ...
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Taxi driver:
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— Where to, sir?
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You:
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— ...
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Taxi driver:
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— All right, sir.
| Hotel English. At the airport information desk
https://www.tititudorancea.com/z/recommend_good_hotel_not_too_expensive.htm
Paul Ryefield:
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— Could you give me some information?
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Information desk clerk:
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— Sure, go ahead.
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Paul Ryefield:
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— I´ve just arrived from Bucharest. Could you recommend any good hotel that isn´t too expensive? I´m thinking of a single room at about 50 dollars a night.
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Information desk clerk:
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— You might try the Park Hotel or the Morrison Motel. Do you want me to make a reservation for you?
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Paul Ryefield:
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— Yes, please.
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Information desk clerk:
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— May I have your name?
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Paul Ryefield:
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— Certainly. My name´s Paul Ryefield.
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Information desk clerk:
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— All right, Mr. Ryefield. Will you excuse for a moment?
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Paul Ryefield:
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— Sure.
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(...)
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Information desk clerk:
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— All right, Mr. Ryefield. I´ve reserved one single room in your name in the Park Hotel. This is your confirmation number. They will hold your room for three hours.
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Paul Ryefield:
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— Thanks a lot. What´s the best way to go there?
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Information desk clerk:
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— You can go by shuttle bus if you like. Our buses run hourly.
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Paul Ryefield:
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— When is the next one?
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Information desk clerk:
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— It´ll be leaving in 15 minutes. Would you like a ticket?
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Paul Ryefield:
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— Yes, please.
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You:
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— ...
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Information desk clerk:
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— Sure, go ahead.
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You:
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— ...
|
Information desk clerk:
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— You might try the Park Hotel or the Morrison Motel. Do you want me to make a reservation for you?
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You:
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— ...
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Information desk clerk:
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— May I have your name?
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You:
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— ...
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Information desk clerk:
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— All right, Mr. Ryefield. Will you excuse for a moment?
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You:
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— ...
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(...)
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Information desk clerk:
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— All right, Mr. Ryefield. I've reserved one single room in your name in the Park Hotel. This is your confirmation number. They will hold your room for three hours.
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You:
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— ...
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Information desk clerk:
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— You can go by shuttle bus if you like. Our buses run hourly.
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You:
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— ...
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Information desk clerk:
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— It´ll be leaving in 15 minutes. Would you like a ticket?
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You:
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— ...
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Lesson 29-30
Interpretation of telephone calls. Hotel room reservation, description of hotel numbers, price list, complaints.
Plan:
Word, word phrases using in telephone calls
Translating methods of telephone calls, complaints
Practical exercises
Key words: telephone conversation, hotel management, complaints, solve problem, client, customer, caller, and receiver;
Vocabulary
To arrange to have something that you want to use later. For example, to book a night or nights in a hotel.
A person staying at a hotel.
A room for one person.
A room for two people
A bed for one person
A bed big enough for two people.
Rooms that are next to each other or joined to each other.
A large room inside the entrance of a building. (Please wait for me in the hotel lobby).
Go to the front desk/reception in a hotel and tell the receptionist that you have arrived.
Guests registration
To pay your bill and leave the hotel.
The time when you leave the hotel at the end of your stay.
The area in a hotel where visitors get help and information.
It is used for collecting slips of paper with customers’ opinions about the hotel’s services.
baggage/ luggage (uncountable noun)
All the bags that you take with you when you travel.
A small vehicle with wheels that can be used for carrying luggage.
Bed and breakfast (B and B/ B & B)
Overnight accommodation in a hotel with breakfast included in the price.
Pilow cases, blankets, sheets, and tablecloths.
A piece of absorbent cloth used for drying the body after swimming or having a shower.
A coin-operated machine that dispenses small articles, such as snacks, drinks, cigarettes, etc.
A piece of paper that the hotel guests display in the car window while in the hotel parking lot.
A swimming pool inside the hotel.
A period of time when you sit in a room (also called sauna) that has been heated to a very high temperature. Some saunas involve the use of steam. A good hotel has a swimming pool and a sauna.
Different Room Types in hotels
In hotels the rooms are categorised and priced according to the type of bed, number of occupants, number of bed, decor, specific furnishings or features and nowadays special even the special theme available in the room.
Following room type definitions are common in the hotel industry:
1) Single: A room assigned to one person. May have one or more beds.
The room size or area of Single Rooms are generally between 37 m² to 45 m².
2) Double: A room assigned to two people. May have one or more beds.
The room size or area of Double Rooms are generally between 40 m² to 45 m²
3) Triple: A room that can accommodate three persons and has been fitted with three twin beds, one double bed and one twin bed or two double beds.
The room size or area of Triple Rooms are generally between 45 m² to 65 m²
4) Quad: A room assigned to four people. May have two or more beds.
The room size or area of Quad Rooms are generally between 70 m² to 85 m².
5) Queen: A room with a queen-sized bed. May be occupied by one or more people.
The room size or area of Queen Rooms are generally between 32 m² to 50 m².
6) King: A room with a king-sized bed. May be occupied by one or more people.
The room size or area of King Rooms are generally between 32 m² to 50 m².
7) Twin: A room with two twin beds. May be occupied by one or more people.
The room size or area of Twin Rooms are generally between 32 m² to 40 m².
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