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HRM: Human Resource Management, concerned with the strategic management of human resources to achieve a competitive advantage.

  • hub and spoke tours: tours which utilize a central destination with side trips of varying length to nearby destinations

  • human-made attraction: an attraction created by people

  • immigration: the process by which a government official verifies a person’s passport, visa or origin of citizenship

  • Impacts: Effects, which may be either positive or negative, felt as a result of tourism-associated activity. Tourists have at least three kinds of impacts on a destination: economic, sociocultural and environmental. Tourism also has effects on tourists, in terms of possible attitude and behaviour changes.

  • Impromptu Travel: No arrangements booked in country of destination prior to travel. (Another name for FIT travel).

  • inbound tour operator: company specializing in domestic tours for foreign visitors in the strictest sense. Can also be used interchangeably with receptive operator.

  • inbound tour: group of travelers whose trip originated in another city or country

  • incentive or incentive commission: See override.

  • incentive tour: (1) a trip offered as a prize, particularly to stimulate the productivity of employees or sales agents, or (2) the business of operating such travel programs

  • incidentals: charges incurred by participants of a tour, but are not included in the tour price

  • inclusive tour: tour in which all specific elements – transportation, airfare, hotels, transfers, and other costs – are offered for a flat rate. An inclusive tour does not necessarily cover all costs such as personal items and telephone.

  • independent contractor: a person contractually retained by another to perform certain specific tasks The other person has no control over the independent contractor other than as provided in the contract. In the context of group travel, a tour manager is often retained by the tour operator, or tour brochure designer/writer might be hired in this capacity.


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