Objectives of knowledge management

Part 3: Implementation (Chapters 10–12)
Management of digital business implementation is described in Part 3 of the book in which 
we examine practical management issues involved with creating and maintaining digital 
business solutions.
● 
Chapter 10: Change management. How to manage the organisational, human and tech-
nology changes required in the move to digital business.
● 
Chapter 11: Analysis and design. We discuss the main issues of analysis and design 
raised by e-commerce systems that need to be discussed by managers and solutions 
providers.
● 
Chapter 12: Digital business implementation and optimisation. How should 
e- commerce systems be managed and monitored once they are live?
Mobile technology 
platforms
Devices and services 
used by consumers 
to interact with other 
consumers and 
companies including 
smartphones, tablets and 
wearable technology.
Mobile apps
A software application 
that is designed for 
use on a mobile phone 
or tablet, typically 
downloaded from an app 
store. Iphone apps are 
best known, but all smart 
phones support the use of 
apps which can provide 
users with information, 
entertainment or location-
based services such as 
mapping.
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Figure p.1
Structure of the book