Objectives of knowledge management

5 
Contact details must be provided.
It is not sufficient to send an email with a sim‑
ple sign‑ off from ‘The marketing team’ or ‘Web team’. The law requires a name, 
address or phone number to whom a recipient can complain.
6 
The ‘from’ identification of the sender must be clear.
Spammers aim to 
disguise the email originator. The law says that the identity of the person who 
sends the communication must not be ‘disguised or concealed’ and that a valid 
address to which to ‘send a request that such communications cease’ should be 
provided.