Objectives of knowledge management

3 
Implement or expand self- service.
On re-engineering processes to enable self- 
service, the IBF say: ‘The most significant way intranets cut costs for organisations 
is by enabling administrative processes to be reengineered – particularly in the HR 
area – and migrated online via the intranet. This can make processes far more cost- 
efficient (and effective) for the organisation and individual users’. They give the 
example of how the British Airways intranet has achieved some impressive results 
following its re-launch as a self- service intranet:
● 
100 per cent of internal recruitment is now carried out on the intranet
● 
100 per cent of staff travel is booked on the intranet
● 
33 per cent of staff training is delivered through the intranet
● 
80 per cent of employees update their contact details on the intranet
● 
The most popular self- service application has been the relatively simple e-Pay 
tool where employees access their payslip. This alone delivered BA savings of 
£90,000 per year.