Objectives of knowledge management

total cost of 
ownership (TCO)
of delivering and managing information systems. Applications delivered 
through a web- based intranet or extranet can be cheaper to maintain since no installation is 
required on the end- user’s PC, upgrades are easier and there are fewer problems with users 
reconfiguring software. Applications include tools for workgroups to collaborate on projects, 
self- service human resources (e.g. to book a holiday or arrange a job review), financial mod-
elling tools and a vehicle- build tracking system. Traditional information such as competitive 
intelligence, company news and manufacturing quality statistics can also be shared.
Managing internal digital communications through intranets and extranets