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How to Talk to Anyone 92 Little Tricks for Big Success in Relationships (Leil Lowndes) (z-lib.org)

Technique #62
“Oh Wow, It’s You!”
Don’t answer the phone with an “I’m just sooo happy
all the time” attitude. Answer warmly, crisply, and
professionally. Then, after you hear who is calling, let a
huge smile of happiness engulf your entire face and
spill over into your voice. You make your caller feel as
though your giant warm fuzzy smile is reserved for him
or her.
07 (229-264B) part seven 8/14/03 9:19 AM Page 239


“No, No, Aaaaaagh, not The Screen!” Picture a torture device
called “The Screen.” The mad scientist, laughing maniacally,
forces the victim into a giant meat grinder that mashes him
through a heavy-metal screen. It slices his body into a million mol-
ecules before he’s reconstituted on the other side. Being screened
when you call someone’s office is the emotional version of that
ordeal.
You place your cold call. “May I speak to Mr. Jones?” you
pleasantly ask.
“Who’s calling?” a haughty voice responds. Of course, your
name is not prestigious enough for the screener to grant you the
exalted status of speaking to Jones.
Her ruthless interrogation continues, “And what company are
you with?” You submit your company’s name, praying it will score
with her. And then to top it off, she has the pluck to ask, “And
what’s this in reference to?” Aaaaaagh!
Several weeks after my luncheon with Steve, I had the occa-
sion to call him again. “Is Steve Effros available? This is Leil Lown-
des calling.”
240
How to Sneak Past 
the Gatekeeper

63
07 (229-264B) part seven 8/14/03 9:19 AM Page 240
Copyright 2003 by Leil Lowndes. Click Here for Terms of Use.


“Oh yes, Ms. Lowndes, definitely. Let me put you right
through.” I start humming happily as I wait for Steve to come to
the line.
A moment later his assistant came back and said sympatheti-
cally, “I’m so sorry, Ms. Lowndes. Steve just stepped out to lunch.
I know he’ll be sorry he missed your call.” Meanwhile, I’m still
smiling. Do I suspect that Steve didn’t “just step out to lunch”?
Do I suspect he’s sitting right there? Do I ever, in my wildest para-
noid dreams, think he doesn’t have the time or inclination to talk
to me? Do I feel screened? No way! I’m as happy as a carefree kit-
ten as I leave my number for a callback. You see, I have probably
fallen for “The Sneaky Screen.”
How to Sneak Past the Gatekeeper
241

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