Microsoft Word 2007 ichrie conference Proceedings Final-Final 06-06-07. doc

 
Table 4 
Type of effects 
Type of Effects 
Frequency 
Percentage 
Reduction of Demand 
139 
12.39 
Increase in Costs 
132 
11.77 
Increase in Stress Level 
129 
11.50 
Increase in Reservation Cancellation 
126 
11.23 
Difficulties in Making Sound Decision 
110 
9.81 
Opportunity to find out the weak sides of the agency* 
86 
7.67 
Opportunity to become better prepared against crisis* 
84 
7.49 
Tolerance decrease on the side of creditors 
83 
7.40 
Difficulties to convince the partners 
68 
6.06 
Difficulties in finding external finance sources 
50 
4.46 
Increase in range of international activities and sales* 
50 
4.46 
Increase in range of domestic activities and sales* 
30 
2.67 
Customer complaints due to the decreased customer service 
18 
1.60 
Necessity to decrease the quality of customer service 
11 
0.09 
Difficulties in convincing management/stakeholders 5 
0.04 
Total 1121 
100 
* Positive effects for crisis