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customers to the organization and by attracting non-users of your product
or convincing current clients to use more of your product/service, with
advertising or other promotions. The problem is that such share gains can
be difficult to sustain (Naeem, Nawaz, and Ishaq, 2012). Therefore, a
preferred option is to generate a more permanent share gain by winning a
sustainable competitive advantage with enhanced customer value or by
matching a competitor‘s sustainable
competitive advantage
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