Kenneth C. Laudon,Jane P. Laudon Management Information System 12th Edition pdf

centralized processing  

Processing that is accomplished by one large

central computer.

change agent  

In the context of implementation, the individual acting

as the catalyst during the change process to ensure successful

organizational adaptation to a new system or innovation.

change management  

Managing the impact of organizational change

associated with an innovation, such as a new information system.

channel conflict  

Competition between two or more different

distribution chains used to sell the products or services of the

same company.

channel  

The link by which data or voice are transmitted between

sending and receiving devices in a network.

chat  

Live, interactive conversations over a public network.

chief information officer (CIO)  

Senior manager in charge of the

information systems function in the firm.