Kenneth C. Laudon,Jane P. Laudon Management Information System 12th Edition pdf

business-to-business (B2B) electronic commerce  

Electronic sales

of goods and services among businesses.

business-to-consumer (B2C) electronic commerce  

Electronic

retailing of products and services directly to individual

consumers.

byte  

A string of bits, usually eight, used to store one number or

character in a computer system.

cable Internet connections  

Internet connections that use digital

cable lines to deliver high-speed Internet access to homes and

businesses.

call center  

An organizational department responsible for handling

customer service issues by telephone and other channels.