Kenneth C. Laudon,Jane P. Laudon Management Information System 12th Edition pdf

Learning Track Module:

Building and Using Pivot Tables  479

Review 

Summary  479 • Key Terms  480 • Review Questions  481 • Discussion 

Questions  481 • Video Cases  481 • Collaboration and Teamwork: Designing a

University GDSS  481

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Case Study:

Does CompStat Reduce Crime?  482

Contents

xiii

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Part Four

Building and Managing Systems  475

Chapter 13

Building Information Systems  486

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Opening Case:

CIMB Group Redesigns Its Account Opening Process  487

13.1

Systems as Planned Organizational Change  489

Systems Development and Organizational Change 489 • Business Process

Redesign  491

13.2

Overview of Systems Development  494

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Interactive Session: Organizations

Can Business Process Management Make a

Difference?  495

Systems Analysis  496 • Systems Design  498 • Completing the Systems

Development Process  499 • Modeling and Designing Systems: Structured

and Object-Oriented Methodologies  502

13.3

Alternative Systems-Building Approaches  506

Traditional Systems Life Cycle  506 • Prototyping  507 • End-User

Development  508 • Application Software Packages and Outsourcing  510

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Interactive Session: Technology

Zimbra Zooms Ahead with OneView  512

13.4

Application Development for the Digital Firm  513

Rapid Application Development (RAD)  514 • Component-Based

Development and Web Services  515

13.5

Hands-on MIS Projects  516

Management Decision Problems  516 • Improving Decision Making: Using

Database Software to Design a Customer System for Auto Sales  517 •

Achieving Operational Excellence: Redesigning Business Processes for Web

Procurement  518