Kenneth C. Laudon,Jane P. Laudon Management Information System 12th Edition pdf

Learning Track Modules:

Building a Web Page; E-Commerce Challenges: The

Story of Online Groceries; Build an E-commerce Business Plan; Hot New Careers in 

E-commerce  407

Review 

Summary  407 • Key Terms  408 • Review Questions  408 • Discussion 

Questions  409 • Video Cases  409 • Collaboration and Teamwork: Performing a

Competitive Analysis of E-Commerce Sites  409

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Case Study:

Amazon vs. Walmart: Which Giant Will Dominate E-commerce?  410

Chapter 11

Managing Knowledge  414

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Opening Case:

Canadian Tire Keeps the Wheels Rolling With Knowledge

Management Systems  415

11.1

The Knowledge Management Landscape  417

Important Dimensions of Knowledge  417 • The Knowledge Management

Value Chain  419 • Types of Knowledge Management Systems  421

11.2

Enterprise-Wide Knowledge Management Systems  422

Enterprise Content Management Systems  422 • Knowledge Network

Systems  424 • Collaboration Tools and Learning Management Systems  424

11.3

Knowledge Work Systems  426

Knowledge Workers and Knowledge Work  426 • Requirements of

Knowledge Work Systems  426 • Examples of Knowledge Work Systems  427

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Interactive Session: Technology

Augmented Reality: Reality Gets Better  429

11

.4

Intelligent Techniques  431

Capturing Knowledge: Expert Systems  432 • Organizational Intelligence:

Case-Based Reasoning  434 • Fuzzy Logic Systems  434 • Neural 

Networks  436 • Genetic Algorithms  438 

◆

Interactive Session: Organizations

The Flash Crash: Machines Gone Wild?  439

Hybrid AI Systems  441 • Intelligent Agents  441

11.5

Hands-on MIS Projects  443

xii

Contents

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Management Decision Problems  443 • Improving Decision Making:

Building a Simple Expert System for Retirement Planning  443 • Improving

Decision Making: Using Intelligent Agents for Comparison Shopping  444