Innovations in Foreign Direct Investment Attraction

Inquiry-handling Process Good Practice Scorecard

A. Ownership

1. 

How many agencies/departments are responsible/involved in project handling?

2. 

Is there one point of contact for the investor?

3. 

Is there clear ownership of a ‘project’?

4. 

How is the process managed?

5. 

Are all the stakeholders involved, understand the process and committed?

6.  

Are there key performance targets for handling investor inquiries?

B. Investor require-

ments

1. 

Is an attempt made to understand investor requirements (‘project brief’)?

2. 

Is there effective research and timely information provision to the investor?

C. Visit handling

1. 

Who has ownership of the visit?

2. 

Are senior officials involved?

3. 

Is there a well-planned process?

4. 

Is the investor satisfied?

Source: WAVTEQ based on Loewendahl (2001) “Bargaining with Multinationals”.