Icbc business Review

Internet-based Finance
The Bank, to make breakthrough in internet-based government affairs and industrial development and to achieve the strategic objective of building the “No.1 Personal Bank”, worked hard on the public services, industrial and consumption fronts of internet. In 2019, the internet financial transaction amount hit RMB633.05 trillion.
1.Advancement of Core Platforms. ICBC Mobile: the Bank released Version 5.0 of mobile banking, and firstly created the voice navigation and sharing public beta version among peers. At the end of 2019, the number of ICBC Mobile customers reached 361 million. ICBC Mall: it updated Version 2.0 of ICBC Mall and launched new mall and mobile seller center to improve customer experience and intelligent level in all aspects. At the end of 2019, ICBC Mall gained 146 million users. ICBC Link: it released Version 4.0 of ICBC Link, focusing on the positioning of the main portal of scenarios and customer information service center, to optimize the layout and service. At the end of 2019, ICBC Link had 167 million registered users. ICBC Enterprise Mobile Banking: the Bank released Version 2.0 of ICBC Enterprise Mobile Banking, improving service with intelligent customer service, intelligent interaction, intelligent reminder, intelligent marketing. In 2019, ICBC Enterprise Mobile Banking had 2.05 million active users, with activeness leading the industry.
2.Development of Key Business Lines. Payment: the Bank released new online product with functions of “aggregation acquisition plus smart clearing” to meet personalized needs of merchants and optimize user experience. The Bank applied “e-Payment Intelligent Campus” in such scenarios as canteen, supermarket, recharge, payment, parking in campus. Consumer Finance: the Bank enriched ICBC e-Loan and promoted “Credit Granting in Seconds” and “Interconnection” scenario applications in a bid to enhance customers’ experience with internet-based financing. Digital Inclusive Finance: the Bank continued to improve “Small and Micro Enterprise e Loan”, an online financing product system with “Quick Lending for Operation”, “Online Revolving Loan” and “Digital Supply Chain” as core products.
3.Building of a Financial Ecosphere. The Bank strengthened the cooperation in applying digital technology in government affairs, and focused on key fields including intelligent government affairs, intelligent transport, intelligent campus, intelligent administration of justice and poverty alleviation through e-commerce.