Icbc business Review

Personal Banking
At the end of 2019, personal financial assets totaled RMB14.6 trillion. The personal deposits arrived at RMB10,477,744 million, representing an increase of RMB1,041,326 million or 11.0%. The Bank’s personal loans stood at RMB6,383,624 million, an increase of RMB747,050 million or 13.3%. Its personal customers increased by 43.29 million to 650 million, including 14.01 million personal loan customers, up 0.72 million.
1.The Bank promoted the online service of “ICBC e Wallet” and provided customers with financial services such as settlement, wealth management and financing in cooperation with JD and Vanke. It also improved the intelligent services of offline outlets, to boost their intelligent transformation.
2.The Bank launched a series of exclusive deposit products such as “ICBC Lucky Money” and “Fu Man Yi”. It also successively introduced themed CDs including “Suzhou Expo CD” and “Panda CD”, to continuously deepen the innovation of special CD products.
3.The Bank strengthened the cooperation with large developers to steadily advance the development of personal loan business. It accelerated product innovation and promotion, improved the function of loans pledged with personal financial assets, and expanded personal real estate mortgages, consumption and operating portfolio loans.
4.The Bank duly made strategic adjustments according to market changes, to further the transformative development of agency sales business. In 2019, funds under agency sales amounted to RMB589.2 billion, sales of treasury bonds under agency arrangement were valued at RMB76.6 billion, and personal insurance products under agency sales reported at RMB132.6 billion.
5.Private Banking. The Bank was awarded the “Best Private Bank in China” by The Banker for two straight years; and it was also awarded the “Best (Mega) Private Bank in China” by The Asian Banker for three consecutive years. At the end of 2019, the Bank had 90,224 personal customers with financial assets of RMB8 million and above, an increase of 9,504 customers or 11.8% from the end of last year. The assets under management totalled RMB1,554.7 billion, an increase of RMB161.1 billion or 11.6%.
6. Bank Card Business. To accelerate the innovation of debit card products, the Bank successively launched products such as “Kylin Card”, “Forbidden City Card”, “Cute Baby Card”, “Cute Pet Card”, and “Kid Painting Card”. It released the ICBC e Life 3.0, and upgraded personalized and intelligent integrated services. At the end of 2019, the Bank issued 1,072 million bank cards, representing an increase of 80.93 million cards from the end of the previous year. Specifically, 913 million debit cards and 159 million credit cards were issued. In 2019, bank cards registered a spending volume of RMB6.93 trillion.