Fundamentals of Management, 8th ed

384

Part 4: Leading

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4.

Keep track of your own activities over the course

of a few hours of leisure time to determine what

forms of communication you encounter. Which

forms were most common? If you had been track-

ing your communications while at work, how

would the list be different? Explain why the dif-

ferences occur.

5.

For each of the following situations, tell which

form of communication you would use. Then

ask the same question to someone who has been

in the workforce for at least ten years. For any

differences that occur, ask the worker to explain

why his or her choice is better than yours. Do

you agree with his or her assessment? Why or

why not?

• Describing complex changes in how health-care

benefits are calculated and administered to

every employee of a large firm

• Asking your boss a quick question about how

she wants something done

• Telling customers that a new two-for-one

promotion is available at your store

• Reprimanding an employee for excessive

absences on the job

• Reminding workers that no smoking is

allowed in your facility

BUILDING EFFECTIVE TECHNICAL SKILLS