Fundamentals of Management, 8th ed

operations control

Focuses on the

processes the

organization use to

transform resources

into products or

services

preliminary control

Attempts to monitor

the quality or

quantity of financial,

physical, human, and

information

resources before

they actually become

part of the system

434

Part 5: Controlling

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management training programs, and even then only after applicants satisfy several inter-

viewers and selection criteria. In this way, they control the quality of the human

resources entering the organization. When Sears orders merchandise to be manufactured

under its own brand name, it specifies rigid standards of quality, thereby controlling

physical inputs. Organizations also control financial and information resources. For

example, closely held companies such as Toys “R” Us and Mars limit the extent to

which outsiders can buy their stock, and television networks verify the accuracy of

news stories before they are broadcast.