Fundamentals of Management, 8th ed

7.

Explain how workplace behaviors can directly or

indirectly influence organizational effectiveness.

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Part 4: Leading

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• Workplace behavior is a pattern of action by

the members of an organization that directly or

indirectly influences organizational

effectiveness.

• Performance behaviors are the set of work-

related behaviors that the organization expects

the individual to display to fulfill the psycho-

logical contract.

• Basic withdrawal behaviors are absenteeism and

turnover.

• Organizational citizenship refers to behavior

that makes a positive overall contribution to the

organization.

• Dysfunctional behaviors can be very harmful to

an organization.

DISCUSSION QUESTIONS