Fill in the missing letters

6.5 Complete this text about 'kaizen' using the words in the box.
Competitors culture cycle improvement marketplace metrics process resistance

Kaizen is a term used in lean manufacturing to mean continuous 1__ improvement _______ .It describes a corporate ___ culture ____________ where everyone works proactively (= taking action before a problem develops) to improve the manufacturing.

3__ process _________________ This is essential in today's changing 4_ marketplac___ - someone is going to come up with a better, faster or cheaper way. and it will either be you or y o u r

5,_ Competitors________

How can you know if continuous improvement is happening? You establish a system of monitoring key 6______ metrics ________________ (= variables that can be measured). For example, average7_ cycle___ times, or the time it takes to successfully complete a changeover. And employees must be involved, otherwise there will be a lot of 8____ resistance _____________