Fill in the missing letters

6.1 Fill in the missing letters.

1. A specific problem that causes delays to a whole process, is called a “Bottleneck”.

2. The amount of work that can be dealt with in a particular time period is the 'throughput'.

3. Actual output divided by potential output is 'capacity utilization ( eg room occupancy rates in a hotel).

4. A product that serves its intended function, without any extra features, is described as 'fir-for-

purpose '.

5. If a product has good quality in relationship to its price, then it is 'good value--for-money

6. The characteristic of 'always working well' is 'reliability'.

7. The characteristic of 'lasting a long time' is' durability'.

8 .A fault in the way something is made is a 'defect'.