Facilitation Guide for Effective Conflict

Part three: Watching the part of the Program Duration 10 minutes
dealing with conflict
Materials needed: pens and paper, computer and video projector or TV and a DVD player
• Show students the section of the Program which deals with real-life conflict among the 
CooperaTiVa participants, from 25:25 (twenty-five minutes and twenty-five seconds) 
until 31:12 (thirty-one minutes and twelve seconds). 
• Give students a task to do until the next session: Each time they find themselves in conflict 
situations to try to identify their own needs – the reasons behind why they want what they 
want, and if possible, the needs of the other side, too. 

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SESSION THREE: Practicing the Cloud
Time:
- 45 minutes
Purpose: To practice using the Cloud for improved communication and conflict resolution
- To practice communication based on the language of needs
- To practice using the Cloud to analyze and resolve conflicts
Expected Results: 
- Students are able to analyze a conflict situation and present it in a clear, logical
way
- Students are able to identify the needs of the conflicting sides and seek a win-win
solution that would satisfy the needs of both sides
Part one:
Welcome
 
 
 
 
Duration 5 minutes
• Ask students to start the session by sharing how their assignment went, if they were able 
to remember to try to identify the needs behind the wants in conflict situations.
• Explain that you will first practice using the Cloud to analyze and solve some conflicts and 
then see the examples of several conflicts in CooperaTiVa and how they were resolved. 
Part two:
Practicing using the Cloud Duration 20 minutes
Materials needed: pens and paper, blackboard
• Tell students the story of David and the boys playing basketball and analyze the conflict 
with them starting from defining the wants, the needs, and the common goal, and then 
trying to find a win-win solution that would satisfy both needs. Use the material from the 
first part of the Guide. 
• Show students the Clouds that Niki and Sara made about adding the plaster on their sculp-
ture.
• Tell students about Igor’s dilemma whether to give the point to his team or the other 
team. Ask students to build the Cloud. 
• Show students how to read the Cloud sing the cause-and-effect logic. Ask them to read 
the Clouds they have made using the structure: 
In order ……..one side needs……..and that’s 
why they want…. On the other hand, in order ……the other side needs….. and that’s why 
they want……