Directorate of distance education

Questions for Discussion
1. How was the organization prepared for the change?
2. Was the problem with employees whose jobs had changed dealt 
with properly?
3. How were the customers and vendors communicated to about the 
changed procedures for interfacing in various transactions with 
Whirlpool?
4. How were it employees prepared for interfacing with external 
consultants?
5. Evaluate the steps that were taken in the ERP activities. Which were 
done well and which could be improved?
6. Do you think SAP should be held accountable for any of the 
problems faced by Whirlpool? Why or why not?
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UNIT – V
Unit Structure
Lesson 5.1 - E Business & Logistics
Lesson 5.2 - Business Process Management
Lesson 5.3 - Customer Relationship Management
Lesson 5.1 - E Business & Logistics
Learning Objectives
After reading this lesson you will be able to 
➢ Understand the concept of e – business
➢ Understand the key security issues in e – business
➢ Indentify the Common Security Measures for E-Business Systems
➢ Develop and understand the concept of e – logistics
➢ Analyze the challenges in e – logistics
➢ Identify the concept of e – procurement
➢ Understand the concept of e - fulfillment
Introduction to E-Business
It is widely acknowledged today that new technologies, in 
particular access to the Internet, tend to modify communication between 
the different players in the professional world, notably:
➢ Relationships between the enterprise and its clients,
➢ The internal functioning of the enterprise, including enterprise-
employee relationships,

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➢ The relationship of the enterprise with its different partners and 
suppliers.
The term “e-Business” therefore refers to the integration, within the 
company, of tools based on information and communication technologies 
(generally referred to as business software) to improve their functioning 
in order to create value for the enterprise, its clients, and its partners.
E-Business no longer only applies to virtual companies (called 
click and mortar) all of whose activities are based on the Net, but also to 
traditional companies (called brick and mortar).
The term e-Commerce (also called Electronic commerce), which 
is frequently mixed up with the term e-Business, as a matter of fact, only 
covers one aspect of e-Business, i.e. the use of an electronic support for the 
commercial relationship between a company and individuals. The purpose 
of this document is to present the different underlying “technologies” (in 
reality, organizational modes based on information and communication 
technologies) and their associated acronyms.